Terms and Conditions

Introduction

BEA-VITALITY PTY LTD ACN 664 713 624 ("ZHANGXIAOQUAN AU," "we," "us," or "our") is committed to protecting your privacy and ensuring a secure shopping experience. These terms govern your use of our website (https://zhangxiaoquan.au) and affiliated international sites ("the Website"). By accessing the Website, you agree to these terms and our data practices.

Website Content

All content on the Website, including text, images, graphics, and videos, is copyrighted by or licensed to ZHANGXIAOQUAN AU or its affiliated entities. Content on the Website is for personal, non-commercial use only. Any modification, distribution, or other use of Website content without permission is prohibited.

Copyright and Trademarks

Zhang Xiaoquan® and related graphics, images, and videos are protected by trademarks, copyrights, and other intellectual property rights owned by or licensed to ZHANGXIAOQUAN AU or its affiliated entities. Unauthorized use of the content is prohibited without written consent.

Prices

Prices on the Website are listed in Australian Dollars (AUD) and do not include shipping costs, which are calculated at checkout. Despite efforts to ensure accuracy, pricing errors may occur. If an error is discovered, we will:

• Contact you to confirm your order at the corrected price or allow cancellation; or
• Cancel the order and inform you.

Prices are subject to change without notice, and subsequent purchases may reflect updated prices.

Order and Contract

To place an order on the Website, follow the checkout instructions and click "Confirm Order." You will receive an order confirmation email, which does not constitute order acceptance. We will send a shipping confirmation when your items are dispatched. The contract is finalized when products are shipped, unless we notify you otherwise or the order is canceled.

Delivery Information

Orders placed on the Australian site are deliverable only within Australia. By placing an order, you confirm the purchase is within Australia.

Delivery Options:

• Standard Shipping: Free for orders over AUD 59. For orders under AUD 59, shipping fees start from AUD 6.99 (excluding remote areas). Rates may vary slightly based on location. For detailed shipping information, please refer to the Shipping and Returns page.
• Delivery Time: 1-5 business days (Monday to Friday, excluding holidays).

Exchange Policy

To exchange products, contact Customer Service at support@zhangxiaoquan.au within 7 days of receipt. Include your order number, product details, reason for exchange, and contact information. Products must be unused, undamaged, and with all original tags attached. Follow our instructions for returns, including an invoice copy.

Return shipping costs are the customer’s responsibility, except for incorrect or defective items. We recommend using a traceable, insured service, as we are not liable for packages lost in transit. Exchanges are processed based on stock availability. Refunds are not offered.

Payment

We accept Australian-issued Visa, Mastercard, Google Pay, Apple Pay, WeChat Pay, and Alipay for online purchases.

Privacy and Security

We prioritize your privacy and do not share personal information with third parties. Your data is securely stored in compliance with legal standards.

Cookies

ZHANGXIAOQUAN AU may use cookies and tracking technologies. For details, visit allaboutcookies.org.

Data Collection and Use

ZHANGXIAOQUAN AU may request personal information, including name, contact details, and other relevant information necessary for providing requested services.

Third-Party Links

These terms apply solely to data collected on the ZHANGXIAOQUAN AU Website. We are not responsible for data practices on external websites linked to from our Website.

Applicable Law

Contracts formed through the Website are governed by Australian law. ZHANGXIAOQUAN AU reserves the right to modify these terms periodically. Updates will be posted on the Website, and continued use of the Website indicates acceptance of the current terms.