- Standard Delivery: 3-7 business days*

We’re doing our best to deliver it promptly for you.

Track your order status by visiting our Order Tracking page: https://zhangxiaoquan.au/apps/17TRACK

No, we currently only deliver within Australia. All orders are dispatched from our Sydney warehouse. For detailed shipping information within Australia, please visit our Shipping Policy page.

Please contact our customer service at support@zhangxiaoquan.au with the following details:

• Order number
• Delivery address
• Order date

We’ll track your package and resolve the issue promptly. Typically, we respond within 48 hours on business days.Please note that we do not respond to emails on weekends.

Australia Wide Delivery

Shipping Information

• Free shipping on orders over AUD $59
• Standard rates starting from AUD $6.99
• Final cost varies by weight and location
• Standard Delivery: 3-7 business days

For detailed shipping rates, delivery times, and special conditions, please visit our Shipping Policy page.

Note: Remote areas may incur additional charges. Special regulations apply for knife delivery in Queensland.

Have questions? Contact us at support@zhangxiaoquan.au.

To view your orders, please follow these steps:

1. On any page, locate the “Account” button and click on it.
2. Click on “Log In” to access your account.
3. Enter your email address in the login field.
4. A verification code will be sent to your email. Open your email inbox and locate the code.
5. Enter the verification code in the designated field on the login page.
6. Click “Log In” to access your account dashboard.
7. Once logged in, click on “Orders” to see a list of all your orders.
8. To view the details of a specific order, click on the order you wish to review.
9. If you have any issues or need further assistance, please contact our customer support team at support@zhangxiaoquan.au.

Please check our Refund Policy here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed Refund Policy.

After Receiving Your Return

• Items will be inspected.
• Refunds will be processed to the original payment method.
• Processing time may vary depending on your payment provider.
• A confirmation email will be sent to you.

To track the status of your refund, please contact us at support@zhangxiaoquan.au.

For more details about our return and refund process, please refer to our Refund Policy here.

Please contact us immediately at support@zhangxiaoquan.au. We’ll do our best to cancel your order if it hasn’t been dispatched.

If the order has already been shipped, you’ll need to follow our Return Policy here.

Originated in 1628, Zhang Xiaoquan boasts a 390-year heritage that began with scissor manufacturing and has evolved into one of China's most recognized knife and scissor brands. Zhang Xiaoquan uses modern techniques while preserving craftsmanship heritage to produce quality products.

For more information about our heritage and craftsmanship, visit About Zhang Xiaoquan.

Our Products Feature

• Premium stainless steel blades
• High hardness rating
• Durable construction
• Ergonomic handles for comfort
• Corrosion resistance

For detailed specifications, please refer to each product page.

Our knives are made from high-grade stainless steel under strict quality control measures.

Safety Features:

• High carbon stainless steel
• Corrosion resistance
• Ergonomic design for safe handling

For proper care and handling guidelines, please contact our customer service at support@zhangxiaoquan.au.

To place an order, follow these steps:

1. Select the product you wish to purchase.
2. Adjust the quantity on the product page, then click “Add to Cart.”
3. Click “Cart” in the upper right corner to review your items.
4. Click “Checkout.”
5. Enter your email, shipping address, and payment details to complete the purchase.
6. You will receive a confirmation email once the order is complete.

We offer a range of kitchen tools tailored for the Australian market, including:

• Knives: Chinese cleavers, slicing knives, bone choppers, Western chef’s knives, paring knives, and complete kitchen knife sets.
• Other Kitchen Tools: Sharpening stones, kitchen scissors, chopsticks.
• Cookware: Chinese woks, frying pans, cookware sets.
• Gardening Tools: Pruning shears.

Our products come with a 6-month warranty against manufacturing defects.

Warranty covers:

• Manufacturing faults
• Material defects

Does not cover:

• Normal wear and tear
• Misuse damage
• Improper care

Keep your proof of purchase for warranty claims. Contact support@zhangxiaoquan.au for assistance.

For any issues with your order or defective items, please contact our Customer Service team at support@zhangxiaoquan.au.

If your order status shows delivered but hasn’t arrived, please contact our Customer Service team at support@zhangxiaoquan.aufor support.

To initiate a warranty claim, contact Customer Service at support@zhangxiaoquan.auwith your purchase details. Defective items under warranty may be repaired, replaced, or refunded.

Basic Care Tips

• Hand wash immediately after use.
• Dry thoroughly with a clean cloth.
• Store in a dry place.
• Use a proper cutting board.
• Regular sharpening is recommended.

Proper Use

• Use a rock-and-slice motion when cutting.
• Avoid cutting frozen foods.
• Do not chop bones (unless specified).
• Keep the blade straight when cutting.

For more detailed guidance and knife care tips, contact us at support@zhangxiaoquan.au.

Use a sharpening stone at a 15-20 degree angle, and gently move the blade back and forth. For frequently used knives, we recommend sharpening every 2-3 weeks.

Dishwasher use is not recommended, as it may scratch or damage the blade. Handwashing is best for maintaining quality.

For Best Knife Care

• Store knives in a wooden knife block or on a magnetic strip.
• Keep blades separate to prevent damage.
• Avoid loose storage in drawers.
• Store in a dry area.
• Use blade guards if storing knives in drawers.

For storage guidance specific to your knife model, contact us at support@zhangxiaoquan.au.