Shipping policy
Last Updated: January 23, 2025
At Zhang Xiaoquan AU, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with various courier services, including Australia Post eParcel service.
1. Processing Time
- Orders are processed within 1-2 business days after receiving your order
- Please allow extra time for tracking information to be updated, as local couriers may experience slight delays
2. Delivery Time
- Standard Delivery: 3-7 business days*
- *Note: Delivery times may be extended for remote areas. Please refer to tracking information for specific delivery estimates.
3. Change of Delivery Address
- Please contact our customer service team at support@zhangxiaoquan.au for any address changes before your order ships
4. Order Tracking
- Tracking information will be provided via email once your order has been dispatched
5. Order Cancellation
- If you wish to cancel your order before it has shipped, please contact us immediately
6. Shipping Details
- Free Shipping: Available on all orders over $59
- Shipping Area: We currently only offer delivery within Australia
- All orders are dispatched from our Sydney warehouse
Shipping Rates (for orders under $59):
All prices are in Australian Dollars ($)
VIC: $7.99
NSW: $6.99
ACT: $6.99
QLD: $8.99
SA: $8.99
WA: $10.99
NT: $20.99
TAS: $10.99
Handling and Transit Time
Handling Days: The handling day tells you when a package leaves our warehouse
Transit Days: The transit day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
Special Requirements - Knife Product Delivery (Queensland)
According to Queensland state law, the following process applies when purchasing knife products:
- Identification verification is required after placing your order. You can:
Required Identification Information:
Shipping will be arranged after identity verification.
Additional Notes
- Orders will not be processed on Saturday and Sunday
For any shipping-related inquiries, please contact us at:
Email: support@zhangxiaoquan.au
1. Processing Time
- Orders are processed within 1-2 business days after receiving your order
- Please allow extra time for tracking information to be updated, as local couriers may experience slight delays
2. Delivery Time
- Standard Delivery: 3-7 business days*
- *Note: Delivery times may be extended for remote areas. Please refer to tracking information for specific delivery estimates.
3. Change of Delivery Address
- Please contact our customer service team at support@zhangxiaoquan.au for any address changes before your order ships
4. Order Tracking
- Tracking information will be provided via email once your order has been dispatched
5. Order Cancellation
- If you wish to cancel your order before it has shipped, please contact us immediately
6. Shipping Details
- Free Shipping: Available on all orders over $59
- Shipping Area: We currently only offer delivery within Australia
- All orders are dispatched from our Sydney warehouse
Shipping Rates (for orders under $59):
All prices are in Australian Dollars ($)
VIC: $7.99
NSW: $6.99
ACT: $6.99
QLD: $8.99
SA: $8.99
WA: $10.99
NT: $20.99
TAS: $10.99
Handling and Transit Time
Handling Days: The handling day tells you when a package leaves our warehouse
Transit Days: The transit day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
Special Requirements - Knife Product Delivery (Queensland)
According to Queensland state law, the following process applies when purchasing knife products:
- Identification verification is required after placing your order. You can:
- Submit your identification through our Queensland ID Verification page
- Email your identification to support@zhangxiaoquan.au
- Wait for our customer service team to contact you
Required Identification Information:
- Australian Driver License
- Adult Proof of Age Card
- Passport
- Photo ID with DOB
Shipping will be arranged after identity verification.
Additional Notes
- Orders will not be processed on Saturday and Sunday
For any shipping-related inquiries, please contact us at:
Email: support@zhangxiaoquan.au
We will respond to your email within 48 hours on business days. Please note that we do not respond to emails on weekends.
