Product Description
Shipping Detail
Refund Policy
Zhang Xiaoquan Red Elegance Series Silicone Tongs (Large) | Heat Resistant with Locking Storage Design

Features

  • Food-grade silicone, heat resistant (up to 230°C)
  • Locking tong design for convenient hanging and storage
  • Anti-slip grip heads ensuring secure handling
  • Mirror-polished austenitic stainless steel for durability
  • Multi-functional kitchen tool suitable for bread, steak, salad, and more

Specifications

Total Length:
- 425mm

Weight:
- 235g

Materials:
- Tong Body: Austenitic stainless steel
- Grip Heads and Handle Tips: Food-grade silicone (TPR)

Benefits

High Temperature Resistance

Made with food-grade silicone that withstands temperatures up to 230°C, ensuring safety and reliability in any kitchen environment.

Convenient Locking Design

Equipped with locking mechanism for compact storage and easy hanging, saving kitchen space.

Secure Anti-Slip Grip

Ergonomically designed grip heads provide strong anti-slip handling, maintaining secure use even in greasy or high-temperature conditions.

Durable Stainless Steel Core

Features mirror-polished austenitic stainless steel with excellent wear resistance and corrosion protection.

Versatile Kitchen Applications

Perfect for handling bread, steak, salad, and more, meeting a wide range of cooking and serving needs.

About Zhang Xiaoquan

Zhang Xiaoquan was founded in 1628 with 390 years of rich history, originally starting with scissor manufacturing and now developed into one of China's most influential knife and scissor brands. Zhang Xiaoquan combines modern technology with traditional craftsmanship to produce high-quality kitchen utensils.

Shipping Policy Summary

We currently offer delivery within Australia only. Orders are shipped from our Sydney warehouse using various courier services.

Key Shipping Information:

  • Orders are processed within 1-2 business days after receiving your order.
  • Free shipping on orders over AUD $59 (excludes remote areas).
  • Shipping fees start at AUD $6.99 for orders under AUD $59.
  • Standard Delivery: 3-7 business days*
  • Knife products in Queensland require identity verification before shipping.

*Delivery times are estimates and may vary depending on location and courier availability.

For detailed shipping rates, delivery times, and special conditions, please visit our Shipping Policy page.

For any shipping inquiries, please contact our Customer Service Team at support@zhangxiaoquan.au

  • Returns must be authorized with a Return Authorization (RA) number.
  • If you are not satisfied with your purchase, you may request a return and refund within 30 days of receiving the product.
  • Defective Products: If the item is damaged or defective (including manufacturing defects or quality issues), you are eligible for a full refund, including the product price and original shipping costs. We will also cover the return shipping fees.
  • Customers are responsible for a $5 (Australian Dollars) return shipping fee per return.
  • Original shipping costs will not be refunded for returns after product receipt unless the item is defective or incorrect.
  • Items must be unused and in original packaging.
  • Certain items such as Unsealed items, clearance products, and Discontinued items are non-returnable.
  • If you wish to exchange your item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. Please note that all shipping fees, including return and reshipment costs, will be the responsibility of the customer.
  • Once we receive your returned item(s) and verify their condition, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method used for purchase. The time for refunds to appear in your account varies by payment method:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days
    • Other payment methods: processing time may vary
    Please note that the actual time for the refund to appear in your account may depend on your financial institution's processing times.
  • For more details, please visit our Refund Policy page.

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